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Watch the video below to get a glimpse inside Steinhauser’s culture and the
dedicated people who make our world-class quality possible every day.
Current Openings
Learn more about the open positions and apply below.
Learn more about the open positions and apply below.
Serve as lead contact within assigned accounts, working to improve communication, build and strengthen customer relationships.
Develop a thorough understanding of the flexographic and digital workflows and processes to ensure that customer service is maintained at a high level.
Responsible for onboarding new business; conducting new business pre-production meetings to review all information pertaining to new jobs, to ensure flawless production while onboarding new customers, utilizing guidance from the Customer Service Supervisor, as needed.
Manage and facilitate flow of customer orders from purchase order to shipment to billing.
Receive purchase orders from customer and/or Account Executive; confirm order meets recommended minimum quantities, and current products, part numbers, information, and pricing is accurate. Orders that do not meet these qualifications require approval from management prior to processing.
Review order, compare to estimate, and translate job specifications into clear, concise, and accurate instructions to be entered into production management software to generate production job ticket.
Monitor progress of orders by attending scheduling meetings, adapt and discuss schedule changes and/or challenges as they arise, and follow each job through all aspects of production to delivery of product.
Communicate with the customer, Account Executive, and other internal team members any quality concerns, production schedule changes, or other potential scenarios that could have an impact on the customer experience, utilizing the experience of the Customer Service Rep. II or the Customer Service Supervisor, as needed.
Collect samples from each job and deliver to the customer, when necessary.
Maintain standards for jobs, as determined by the needs of the assigned account.
Coordinate the press check meeting (e.g., send calendar invites to customer/appropriate internal team members, conference room reserved); participate to understand customer’s needs and expectations of the job.
Ensure all customer and project information in LabelTraxx is accurate.
Prepare jobs for billing; figure cost and give to Account Executive for final approval before processing by accounting.
Recognize and identify potential process improvements to improve company profitability and maintain a high level of customer satisfaction.